Information Verification Call Center

Configurable Phone Verification of HCP & HCO Data

MedPro’s Information Verification Call Center (IVCC) Specialists support direct data capture and verification of healthcare licensing and demographic attributes to drive informed business, marketing, and compliance operations. MedPro’s US-based, outbound call center environment can validate Healthcare Professional (HCP) and Healthcare Organization (HCO) attributes based on customer-specific business rules, tracking all updates within MedPro’s Verification environment for centralized accessibility.

Configurable Validation

Facilitate and monitor calls including scheduling, auto dialing, specific customer scripts, life-cycle status values, adjudication codes, and outcome reporting.

Integrated Data Remediation

Ability to modify, add, and delete demographic data attributes from your CRM/MDM universe based on data gained through calls.

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“Thank you so much for you and your call center’s help on this huge endeavor!! I cannot wait to see how this improves reports in the next few months as the new specialty is reflected on them.”
5 star rating
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“The team has been awesome from day 1, the Customer Success team makes my job so much easier with the support they provide, and the Call Center team that manages specialty verifications are amazing. Thank you!”

Learn More

Please contact us to learn more about MedPro’s Information Verification Call Center services.