Powered by Service.
The Service Advantage
MedPro customers work with authoritative data, proven software and a dedicated team of regulatory and industry veterans who know their program inside and out. That combination is reflected in a 99% customer retention rate that our team takes real pride in.
how we work
What Our Service Model Looks Like in Practice
Every MedPro customer is assigned a dedicated team at the start of their engagement. That team gets to know your business, your systems and your obligations, and stays with you for the life of your contract. You won’t be re-explaining your situation to someone new each time you reach out, and you won’t be submitting a ticket and waiting. The people you contact know your account.
A Team That Knows Your Business
Your dedicated team is involved from the first onboarding call and stays engaged through every deadline that follows. Over time, they develop a working knowledge of your configuration, your data sources and the specific obligations you need to meet. That continuity means less ramp-up time when questions arise and fewer situations where the burden of context falls on you.
Staying Ahead of What’s Coming
Regulatory requirements change, and we track those changes on your behalf. Our global regulatory team monitors U.S. and international requirements on an ongoing basis and communicates changes that affect you through proactive alerts, platform updates and direct outreach from your Customer Success team. Quarterly reviews give your team a regular check-in before peak reporting periods.
Built for Fast Resolution
When a data question or support request comes in, our teams move quickly. 95% of data review requests are resolved within 1 business day, so open questions don’t stand between your team and its deadlines.
One Team, for the Life of Your Contract
Our customers work with the same people from implementation through ongoing operations, so context carries from one question to the next. The team you start with is the team you keep.
In-House Expertise
The Teams You Work With
MedPro’s service model is built around specialized teams, each bringing deep domain expertise to the areas that matter most for your compliance and commercial operations. When you work with MedPro, you have access to the full depth of that expertise across every team, throughout your engagement.
Customer Success
Your primary contact from onboarding onward. MedPro’s U.S.-based Customer Success team resolves 95% of data review requests within 1 business day and provides configurable data stewardship and remediation support, with the same people handling your questions from one year to the next.
Global Regulatory
In-house regulatory professionals who monitor U.S. and international regulatory requirements across 50+ countries. When requirements change, the team issues proactive alerts, updates RegulatoryID and reaches out directly when a change affects your obligations, providing expert guidance that keeps you ahead of change on every regulatory front.
Product Specialists
The delivery team behind your implementation, led by a dedicated project lead with technical experts at every step. Product specialists configure the platform around your policies and workflows, guide the process from kickoff through go-live and help your team get more from every feature as your needs evolve.
Data and Technical
The engineers and data specialists who source, validate and deliver MedPro’s data. This team manages ongoing acquisition from hundreds of authoritative sources, maintains 300+ trackable HCP and HCO data elements and supports every integration from design through go-live, whether you connect through pre-built integrations, API access or bulk delivery.
Recent Testimonials
What Our Customers Say
You have the best customer service I have ever experienced in my professional and personal life. It’s excellent! Even if MedPro was twice the price, it would be worth it based on the level of customer support you provide versus anyone else.
I can’t recall working with a data provider who is as accommodating and mindful of their customer needs as MedPro is. I want to say thank you to the entire team supporting us for being such an awesome business partner!
I wish every single vendor was just like MedPro!
FAQ
Frequently Asked Questions
work with us
Experience the Difference a Dedicated Team Makes
Connect with a MedPro representative to learn more about how we support our customers from onboarding through every reporting cycle and beyond.
