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National E-Commerce Pet Pharmacy Scales Veterinary License Verification

How a national e-commerce pet pharmacy connected veterinary license data to prescription review, reduced shipping delays and supported growth without adding the 20 or more representatives it had planned to hire.

Industry

National e-commerce pet pharmacy

Solutions

ProAccess, MedProID

Platform

MedProID

Focus

Veterinary license verification and prescription fulfillment

The Challenge

A rapidly expanding national pet pharmacy relied on manual state board research to verify prescribing veterinarians before shipment. Growing order volume strained the team’s capacity, while duplicate provider records and outdated licensing information contributed to shipping delays and holds. The pharmacy needed a shared, reliable licensing source to support prescription review and its developing master data management program.

The Result

MedPro Systems cleaned and consolidated the pharmacy’s provider records, then integrated veterinary licensing data into its internal systems through MedPro Medical Professional ID (MedProID®). Teams could verify licenses at order placement and again before shipment, applying centrally configured eligibility rules. The pharmacy reduced license-related shipping delays, nearly eliminated manual provider entry and scaled without hiring the 20 or more additional representatives it had planned to add.

“Thanks for being great partners.”

Pharmacy Team Member

Inside the Full Story

  • How MedPro consolidated 500,000 existing records into 100,000 clean, verified provider records
  • How centralized veterinary licensing data supports verification at order placement and before shipment
  • How the compliance team applies consistent rules for license expiration, disciplinary actions, sanctions and product eligibility
  • How the partnership expanded to support clinic licensing and controlled substance licensing verification as the business grew

Get the Full Story

The Solutions in This Story

Best-in-Class License Validation

MedProID delivers trusted Healthcare Professional (HCP) and Healthcare Organization (HCO) licensing data, sourced directly and on an ongoing basis from authoritative federal, state and industry sources, and integrated into the systems your compliance and commercial teams rely on.

MedProID ›

Verified HCP & HCO Data, On Demand

ProAccess® gives your teams on-demand access to verified Healthcare Professional (HCP) and Healthcare Organization (HCO) licensing data, sourced directly from the authorities that issue it, so every decision starts from an accurate record.

ProAccess ›
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